Functions

Vigilia is designed to sit between fragmented reporting processes and the teams responsible for managing follow-up, status and visibility.

Capture the issue

Document the event, product details, and relevant context through a structured workflow.

Coordinate routing

Support a clearer path for communication and issue follow-up with the relevant manufacturer.

Manage Actions

Keep track of requests, questions, and next steps instead of losing them across inboxes and threads.

Maintain visibility

See status, history, and issue context over time across teams and locations.